Terms & Conditions

By accessing our website, making an enquiry, or confirming a booking with TraveloChat, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement under the Indian Contract Act, 1872 and comply with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules 2020, and applicable tourism regulations.

• All bookings are tentative until confirmed in writing (email/WhatsApp) by TraveloChat.
• A booking is confirmed only upon receipt of the advance payment as specified in your quote.
• Confirmation documents (vouchers, itinerary) will be shared within 24–48 hours of payment clearance.
• TraveloChat reserves the right to decline any booking at its sole discretion without assigning a reason.

• All prices are quoted in Indian Rupees (INR) unless specifically stated otherwise for international bookings.
• GST is charged as per the prevailing Indian GST rate for tour operators (5% without ITC on the total tour value, as per HSN 9985).
• International bookings may be subject to foreign exchange fluctuation; final billing uses the rate prevailing on the date of payment.
• TDS (Tax Deducted at Source) may apply on certain payments as per the Income Tax Act, 1961.
• Any government taxes, port charges, visa fees, or fuel surcharges levied after booking confirmation will be passed on to the client.

• Domestic Tours: 30% advance at booking, balance 15 days before departure.
• International Tours: 40% advance at booking, balance 30 days before departure.
• Peak Season / Festival Packages: 50% advance required; balance as specified.
• Accepted payment methods: Bank transfer (NEFT/RTGS/IMPS), UPI, Razorpay (credit/debit cards), cheque (cleared before confirmation).
• Payments in foreign currency are accepted via wire transfer only, subject to FEMA compliance.

• Travellers are solely responsible for ensuring their passport is valid for at least 6 months beyond the return date.
• TraveloChat may assist with visa applications but cannot guarantee visa approval. Visa fees are non-refundable.
• Any loss or expense arising from incorrect, incomplete, or missing travel documents is the traveller's responsibility.
• For international tours, you must comply with the immigration laws of the destination country.

TraveloChat strongly recommends purchasing comprehensive travel insurance covering medical emergencies, trip cancellation, loss of baggage, and personal liability. While we may offer travel insurance as an add-on, it is governed by the insurer's terms. TraveloChat is not liable for any claims or disputes with the insurer.

• TraveloChat reserves the right to modify itineraries due to weather, road/airline conditions, natural disasters, strikes, government orders, or any force majeure event.
• Force majeure events include but are not limited to: acts of God, pandemics, war, civil unrest, government travel advisories, terrorist incidents.
• In case of itinerary changes, suitable alternatives will be provided. No cash compensation will be payable for force majeure-related changes.
• Hotel categories may be substituted with equivalent alternatives if confirmed properties become unavailable.

• TraveloChat acts as a tour organiser and agent, not as a principal, for services provided by third-party hotels, airlines, transport operators, and activity providers.
• TraveloChat's liability is limited to the total value of the booking in question.
• TraveloChat is not liable for any injury, illness, death, loss, damage, delay, or additional expenses arising from third-party service failures.
• Travellers indemnify TraveloChat against any claims arising from their own negligence, misconduct, or violation of local laws.

• Complaints should first be raised with our Customer Support team within 30 days of return.
• If unresolved, disputes may be referred to the District Consumer Forum under the Consumer Protection Act, 2019.
• International disputes involving EU/UK travellers may be referred to the appropriate ADR (Alternative Dispute Resolution) body.
• These terms are governed by the laws of India. Courts at Hisar, Haryana shall have exclusive jurisdiction.

All content on the TraveloChat website — including text, images, logos, itineraries, and graphics — is the intellectual property of TraveloChat and is protected under the Copyright Act, 1957 and the Trade Marks Act, 1999. No content may be reproduced without prior written consent.