Refund & Cancellation Policy

International airline and hotel cancellation charges (if any) are additional and will be deducted before the above slabs apply.

The following are strictly non-refundable regardless of the date of cancellation:

• Visa fees and embassy processing charges
• Travel insurance premiums
• Advance payments for peak season / festival special departures (Christmas, New Year, Diwali etc.)
• Customised or private group bookings where commitments have been made to third parties
• Any bookings marked as 'non-refundable' at the time of confirmation
• Costs incurred due to flight rescheduling, re-routing, or delays by airlines

• Eligible refunds are initiated within 5–7 working days of written cancellation confirmation.
• Refunds are credited to the original payment method: UPI/NEFT to the same bank account, card refunds to the same card.
• International wire transfers may take 7–14 additional banking days depending on the receiving bank.
• TDS deducted (if applicable) on original payment is not refundable through TraveloChat — it must be claimed via Income Tax filing.
• Bank charges or foreign exchange losses on international refunds are borne by the traveller.

TraveloChat may cancel a tour for the following reasons:

• Insufficient bookings (group tours with minimum pax requirements)
• Force majeure: Natural calamity, pandemic, government travel ban, war, civil unrest
• Safety concerns at the destination as advised by Government of India or destination country

In such cases, full refund of the amount paid to TraveloChat will be issued within 7 working days. No additional compensation, flight rebooking costs, or consequential losses will be covered.

• Date change requests made 21+ days before departure: ₹500 per person admin fee + applicable supplier amendment charges
• Date change requests made 8–20 days before departure: ₹1,500 per person + applicable charges
• Date changes within 7 days of departure: Treated as cancellation and fresh booking
• Maximum 2 date changes permitted per booking

This Refund & Cancellation Policy is governed by the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. In case of a dispute:

• Step 1: Raise a complaint at Infotravelochat.in@gmail.com — response within 72 hours
• Step 2: If unresolved within 15 days, refer to the District Consumer Dispute Redressal Commission, Hisar
• Step 3: National Consumer Helpline: 1800-11-4000 (Toll-free)
• Online dispute resolution: consumerhelpline.gov.in